FAQ
1. How long does shipping take?
Orders are normally processed within 1–4 business days after payment is confirmed.
Estimated transit time is 6–15 business days after dispatch. The estimated total delivery time, including processing and transit, is approximately 7–19 business days.
Delivery times are estimates and may vary depending on the destination, product availability, customs inspections, weather conditions, public holidays, or carrier delays.
2. Where do you ship from?
Depending on product availability and the delivery destination, orders may be shipped from fulfillment locations or through logistics partners in the United States, Canada, Hong Kong, or Mainland China.
Items from the same order may occasionally be shipped separately and arrive on different dates. No additional shipping fee will be charged for separate shipments.
3. Will I receive a tracking number?
Yes. Once your order has been shipped, tracking information will be sent to the email address used to place the order. You can also track your shipment on our Track Your Order page using your order information or tracking number.
4. Do I need to pay additional customs fees or taxes?
WarmoHome provides free standard shipping to all U.S. destinations available at checkout. No minimum purchase amount is required.
Orders shipped to the United States do not incur additional import duties upon delivery.
Any applicable sales tax will be calculated based on the delivery destination and clearly displayed at checkout before the order is submitted.
5. What should I do if my package is delayed?
Delivery times may occasionally be affected by customs inspections, severe weather, public holidays, carrier delays, or other circumstances beyond our control. If your package is significantly delayed, please contact our support team for assistance.
6. What warranty do you provide?
WarmoHome provides a 2-year warranty from the date of delivery, subject to the terms and exclusions stated in our Warranty Policy.
For defects covered by the warranty, WarmoHome will provide eligible replacement parts and cover all approved warranty-related shipping costs.
If the issue cannot reasonably be resolved with replacement parts, WarmoHome will provide an appropriate replacement product at no additional cost, subject to product availability and the final resolution agreed upon between WarmoHome and the customer.
Installation, removal, reinstallation, inspection, and labor costs are not covered unless otherwise confirmed in writing by WarmoHome.
7. What should I do if my product arrives damaged?
Please contact our customer support team as soon as possible and provide your order number and a brief description of the issue.
After reviewing the request, we may provide replacement parts, replace the affected product, issue a refund, or offer another appropriate resolution, depending on the final resolution agreed upon between WarmoHome and the customer.
Please do not return the product before receiving return authorization and the correct return instructions from our customer support team.
8. Can I customize the product?
Yes. Customization is available for selected products and may include size, color, finish, voltage, and power-connection configuration. Available options depend on the specific product and project requirements. Please contact us before ordering for confirmation.
9. How can I contact customer support?
You can contact our customer support team through the following methods:
Email: support@warmohome.com
WhatsApp: +1 719-354-0693 Phone: +1 719-354-0693
Online Chat: Available through the live chat service on our website
Contact Form: Available on our Contact Us page
10. What are your customer service hours?
Monday–Friday
8:30 AM–9:30 PM China Standard Time (UTC+8)
Our customer support team operates from China. Messages received outside business hours will be answered on the next business day.
We typically respond within 12 business hours.