FAQ
1. How long does shipping take?
Orders are typically processed within 1–4 business days. Estimated delivery time is usually 6–20 business days depending on your location and product availability.
2. Where do you ship from?
We operate multiple fulfillment warehouses worldwide. Depending on stock availability, your order may be shipped from the United States, Canada, Hong Kong, or Mainland China.
3. Will I receive a tracking number?
Yes. Once your order has been shipped, tracking information will be sent to your email address.
4. Do I need to pay additional customs fees or taxes?
In most cases, additional charges are not required upon delivery. Product prices generally include shipping fees, taxes, and applicable duties where required.
5. What should I do if my package is delayed?
Delivery times may occasionally be affected by customs inspections, severe weather, strikes, war, or other unforeseen circumstances. If your package is significantly delayed, please contact our support team for assistance.
6. What warranty do you provide?
We provide a 12-month full warranty from the date of delivery. Extended support and replacement parts service are also available after the warranty period.
7. What should I do if my product arrives damaged?
Please contact us after delivery and provide photos or videos of the issue. Our support team will assist you as quickly as possible.
8. Can I customize the product?
Yes. We offer customization options for selected products, including sizes, colors, finishes, and power connection directions. Please contact us for more details.
9. How can I contact customer support?
You can contact us through our online customer service or by email at:
Our team typically responds within 12 business hours.