Warranty Policy
Last updated: August 13, 2026
WarmoHome provides a 2-year warranty from the date of delivery for eligible product defects under normal use, subject to the terms, conditions, and exclusions stated in this Warranty Policy.
During the warranty period, if a product develops a defect covered by this warranty, WarmoHome may provide one or more of the following solutions:
- Eligible replacement parts at no cost
- Approved warranty-related shipping support
- Troubleshooting or repair support
- A replacement product if the issue cannot reasonably be resolved with replacement parts
Customers will not be required to pay for eligible replacement parts or approved warranty-related shipping costs for issues covered by this warranty.
If a return is required as part of an approved warranty claim, WarmoHome may provide a prepaid return shipping label or arrange an authorized return shipment at no additional cost to the customer.
If the issue cannot reasonably be resolved with replacement parts, WarmoHome may provide an appropriate replacement product at no additional cost, subject to product availability and the final resolution agreed upon between WarmoHome and the customer.
Replacement parts and replacement products are subject to availability. If the original product or an equivalent replacement is unavailable, WarmoHome will contact the customer to arrange another appropriate resolution.
Warranty Exclusions
This warranty does not cover damage or problems caused by:
- Improper installation or maintenance
- Misuse or failure to follow product instructions
- Unauthorized repair, alteration, or modification
- Accidental damage or cosmetic damage
- Normal wear and tear
- Incorrect voltage or electrical connection
- External electrical, plumbing, water-pressure, environmental, or installation conditions
- Damage caused by the customer, installer, or another third party
- Damage caused by third-party repairs or services
Installation, removal, reinstallation, inspection, and labor costs are not covered unless otherwise confirmed in writing by WarmoHome.
For issues not covered by this warranty, WarmoHome may offer replacement parts, repair support, or shipping assistance at the customer’s expense.
How to Request Warranty Support
To request warranty support, please contact us through one of the following methods:
- Email: support@warmohome.com
- Phone: +1 719-354-0693
- WhatsApp: +1 719-354-0693
- Online Chat: Available through the live chat service on our website
Please provide your order number, a brief description of the issue, and clear photos or videos showing the problem when available.
After reviewing the request, our customer support team will confirm whether the issue is covered by this warranty and discuss the available resolution with you.We normally review warranty-support requests and provide an initial response within 2 business days.
Depending on the circumstances, the resolution may include replacement parts, a replacement product, repair support, shipping assistance, or another appropriate solution agreed upon between WarmoHome and the customer.
This warranty does not extend or restart the original 2-year warranty period. Replacement parts or replacement products remain covered only for the remaining period of the original warranty, unless otherwise required by applicable law.