Return &Refund Policy

Refund Policy

At WarmoHome, we want you to be fully satisfied with your purchase. Please review our refund policy below for detailed information regarding returns, refunds, and exchanges.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, uninstalled, and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

Items returned without prior authorization will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, installed, damaged (not due to our error), or altered
  • Items returned more than 30 days after delivery
  • Clearance or final sale items (if applicable)

3. Return Process

To initiate a return, please contact our support team via:

Once your request is approved, we will provide:

  • Return instructions
  • Return shipping address
  • Return label (if applicable)

Returns sent without authorization will not be eligible for a refund.

4. Return Shipping Costs

  • If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping cost
  • If the return is due to customer reasons (e.g., wrong size, color selection, or change of mind), the customer is responsible for return shipping costs

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 3–5 business days after inspection
  • Bank processing time: additional 5–10 business days depending on your payment provider

6. Partial Refunds (if applicable)

Partial refunds may be granted in the following situations:

  • Items returned with missing parts or packaging
  • Items showing signs of use (not caused by our error)
  • Items returned in damaged condition (not due to shipping)

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, please contact our support team.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company (processing may take time)
  3. Contact your bank

If you still have not received your refund, please contact us.

9. Order Cancellations

  • Orders can be canceled before they are shipped
  • Once an order has been shipped, it cannot be canceled and must follow the return process

10. Gifts

If the item was marked as a gift when purchased:

  • You will receive a store credit for the value of your return

If the item was not marked as a gift:

  • The refund will be issued to the original purchaser

11. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 48 hours of delivery
  • Provide photos or videos as proof

We will resolve the issue by offering:

  • Replacement
  • Refund
  • Or other appropriate solutions

12. Contact Information

If you have any questions about this Refund Policy, please contact us: