Return & Refund Policy

Last updated: August 13, 2026

⚠️ Important Return Notice: Please do not return any product to our registered business address, the warehouse address shown on the original package, or any other address without prior authorization from our customer support team.

30-Day Returns

WarmoHome accepts return requests within 30 days of delivery.

To be eligible for a return, the product must be:

Unused and uninstalled
In its original condition
Returned with its original packaging and accessories
Accompanied by proof of purchase

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Products that have been used, installed, altered, or damaged by the customer
Products returned more than 30 days after delivery
Products clearly marked as final sale before purchase
Custom-sized, personalized, or made-to-order products after production has started

Defective, damaged, or incorrectly supplied products remain eligible for support, even if they are customized.

How to Request a Return

Before returning any product, please contact our customer support team through our website contact form, by email at support@warmohome.com, via WhatsApp, or through the live chat on our website.

Please provide the following information:

Your order number
The reason for the return
Photos or videos if the product is damaged, defective, incomplete, or different from what you ordered

Please do not ship the product back before receiving return authorization and the correct return address from our customer support team.

1. Return Request Review

After receiving your request, our customer support team will review the order and confirm whether the product is eligible for return.We normally review return requests and provide return instructions within 2 business days.

Once your return request is approved, we will provide:

A return authorization confirmation
Detailed return instructions
The authorized local return address
Packaging requirements, when applicable
A prepaid return shipping label, when applicable

The authorized return address is a local return facility and is not our registered business address. The return address may vary depending on the product, order location, and available return facility.

2. Return Shipping Options

You may return the product using one of the following methods:

1. Prepaid Return Shipping Label Provided by WarmoHome

If the return is caused by a damaged, defective, incomplete, or incorrect product, WarmoHome will provide a prepaid return shipping label or another approved return solution at no additional cost to you.

We may also assist with arranging a return shipping label for other approved returns. Any applicable return shipping cost will be clearly communicated to you before the label is issued.

2. Customer-Arranged Return Shipping

You may also arrange the return shipment yourself using a trackable shipping service.

Before shipping the product, you must obtain the authorized return address from our customer support team. Please do not use the sender’s address shown on the original package unless we have confirmed that address in writing.

For returns caused by a change of mind, ordering the wrong product, selecting the wrong size or color, or another reason unrelated to a product defect or our error, the customer is responsible for the return shipping cost.

WarmoHome does not charge a restocking fee for eligible returns.

3. Prepare and Ship the Return

Unless otherwise instructed, please return the product:

In its original condition
With all included parts, accessories, manuals, and packaging
Securely packaged to help prevent damage during return transportation

After shipping the return, please send us:

The name of the shipping carrier
The return tracking number
A photo or copy of the shipping receipt, if available

You may submit this information by email, WhatsApp, website contact form, or live chat.

We strongly recommend using a trackable shipping service. We cannot verify or process a return until the package can be tracked or has been delivered to the authorized return facility.

WarmoHome is not responsible for return packages that are sent to an unauthorized address, shipped without tracking, or lost before delivery to the authorized return facility.

4. Return Inspection

After the returned product is delivered to the authorized return facility, we will inspect it to confirm:

The returned product matches the approved return request
All required parts and accessories are included
The product meets the return conditions stated in our Refund Policy
The product has not been damaged through misuse, improper installation, modification, or inadequate return packaging

We will notify you by email after the inspection has been completed.

5. Refund Processing

If the return is approved after inspection, the refund will be issued to the original payment method.

Approved refunds are normally processed within 5 business days after the returned product has been inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges and return shipping costs will be refunded only when required under our Refund Policy, such as when the product is damaged, defective, incomplete, incorrect, or the return is caused by our error.

Exchanges and Replacements

We offer exchanges or replacements for products that are damaged during delivery, defective, incomplete, or incorrectly supplied.

Please contact our customer support team within 30 days of delivery and provide your order number and a brief description of the issue.

After reviewing the request, we may provide replacement parts, replace the affected product, issue a refund, or offer another appropriate resolution, depending on the final resolution agreed upon between WarmoHome and the customer.

Replacement products are subject to availability. If the original product is unavailable, we will contact you to arrange a suitable alternative or refund.

Any return required as part of an exchange or replacement will follow the return procedures and return shipping rules stated above.

Customer-Preference Changes

We do not offer direct exchanges for customer-preference changes, including a different color, size, finish, voltage, configuration, or model.

Customers should request a return for the original product and place a new order for the preferred product. The original product must meet the return eligibility requirements, and the customer is responsible for the applicable return shipping costs and any price difference for the new order.

Customized, personalized, or made-to-order products cannot be exchanged for customer-preference reasons after production has started. This restriction does not apply when the product is damaged, defective, incomplete, or incorrectly supplied.

Order Cancellations

Orders may be canceled before they have been dispatched.

To request a cancellation, please contact our customer support team as soon as possible and provide your order number and the email address used to place the order.

We will review the current order status and confirm whether the cancellation can still be completed. Submitting a cancellation request does not guarantee that the order can be canceled, as processing and dispatch may occur before our support team receives or reviews the request.

If the cancellation is approved before dispatch, the order will be canceled and any eligible payment will be refunded to the original payment method. Refund processing times may vary depending on the bank, card issuer, or payment provider.

Once an order has been dispatched or physically handed over to the carrier, it can no longer be canceled or intercepted. Creating a cancellation request after shipment does not stop the delivery process.

If the customer no longer wants the product, the customer should accept delivery and request a return in accordance with the return eligibility requirements, procedures, and return shipping rules stated in this policy.

Customized, personalized, or made-to-order products may not be canceled after production has started. If production has not started, we will review the cancellation request and confirm whether the order can be canceled.

WarmoHome reserves the right to cancel an order before dispatch if the product is unavailable, the order information is incomplete, payment cannot be confirmed, the delivery address cannot be serviced, or the order is identified as potentially fraudulent. In such cases, the customer will be notified and any eligible payment will be refunded to the original payment method.

Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package for reasons unrelated to an incorrect, defective, or damaged item, or an error by WarmoHome or the carrier, the shipment will be treated as a customer-initiated return.

Any eligible refund will be processed after the returned package has been received and inspected. Actual return-to-sender shipping charges or carrier-imposed refusal or storage fees may be deducted from the refund when supported by carrier documentation. WarmoHome will notify the customer of any deduction and provide a cost breakdown before the refund is processed.

No deduction will apply when the refusal results from an incorrect item, a defective or damaged product, or an error by WarmoHome or the carrier.

Contact Us

To request a return or ask about a refund, contact us through:

Email: support@warmohome.com
Phone: +1 719-354-0693
WhatsApp: +1 719-354-0693
Online Chat: Available through the live chat service on our website

Please include your order number and the email address used to place the order.