Privacy Policy

Last updated: July 1, 2026

This Privacy Policy describes how WarmoHome INC (“WarmoHome,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit warmohome.com (the “Site”), purchase our products, create an account, contact customer support, subscribe to our communications, or otherwise use our services (collectively, the “Services”).

WarmoHome is an online bathroom-products store owned and operated by WarmoHome INC.

For purposes of this Privacy Policy, “you” and “your” refer to customers, website visitors, account holders, and any other individuals whose personal information we process through the Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services.

Information You Provide Directly

We may collect information that you provide to us, including:

  • Your name, email address, telephone number, and contact details
  • Billing and shipping addresses
  • Order details and purchase history
  • Payment confirmation and transaction information
  • Customer account information and login credentials
  • Product customization requests and project requirements
  • Communications submitted through email, live chat, WhatsApp, or contact forms
  • Return, refund, exchange, warranty, and customer-support information
  • Product reviews, comments, or other content that you choose to submit
  • Marketing preferences and newsletter subscription information

You may choose not to provide certain information, but doing so may prevent us from completing an order or providing certain Services.

Payment Information

Payments are processed by third-party payment providers, which may include Shopify Payments, PayPal, card networks, banks, and other payment services available at checkout.

WarmoHome does not directly store complete credit or debit card numbers when payments are processed through these providers. We may receive transaction confirmations, payment status, billing details, fraud-prevention results, and limited payment information needed to process or support an order.

Information Collected Automatically

When you visit or interact with our Site, we may automatically collect information such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Approximate location derived from your IP address
  • Referring website or advertising source
  • Pages viewed and links clicked
  • Products viewed or added to the cart
  • Date, time, and duration of visits
  • Shopping-cart and checkout activity
  • Cookie identifiers and similar technical information
  • Information about interactions with our emails or advertisements

This information may be collected through cookies, pixels, web beacons, software development kits, server logs, and similar technologies.

Information Received from Third Parties

We may receive information from third parties that help us operate our business, including:

  • Shopify and ecommerce service providers
  • Payment processors
  • Shipping carriers and fulfillment partners
  • Fraud-prevention and security providers
  • Customer-support and live-chat providers
  • Review and feedback platforms
  • Analytics providers
  • Advertising platforms such as Google and Meta
  • Social media platforms when you interact with our accounts or advertisements

Information received from third parties is processed in accordance with this Privacy Policy and the applicable third party’s own privacy terms.

2. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We use personal information to:

  • Process and confirm orders
  • Process payments and refunds
  • Arrange fulfillment, delivery, and tracking
  • Manage customer accounts
  • Respond to product and customization inquiries
  • Provide order updates
  • Manage returns, exchanges, replacements, and warranty claims
  • Provide customer support
  • Communicate about transactions and service-related matters

Improving Our Site and Services

We may use information to:

  • Understand how customers use our Site
  • Improve website performance and navigation
  • Develop and improve products and services
  • Analyze customer preferences and shopping activity
  • Diagnose technical problems
  • Improve customer service and user experience

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails and product updates
  • Display relevant advertisements
  • Measure advertising performance
  • Understand whether advertisements lead to website visits or purchases
  • Create or measure advertising audiences
  • Personalize content and marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email. You may still receive non-promotional communications related to orders, payments, accounts, returns, warranties, or customer service.

Security and Fraud Prevention

We may process personal information to:

  • Detect and prevent fraud
  • Verify transactions
  • Protect customer accounts
  • Prevent unauthorized access
  • Investigate suspicious activity
  • Enforce our policies and Terms of Service
  • Protect the rights, safety, and property of WarmoHome, our customers, and others

Legal and Compliance Purposes

We may use personal information to:

  • Comply with applicable laws and regulations
  • Respond to lawful government, regulatory, or court requests
  • Maintain accounting, tax, and transaction records
  • Resolve disputes
  • Establish, exercise, or defend legal claims
  • Enforce contracts and policies

3. Legal Bases for Processing

For individuals located in the European Economic Area, United Kingdom, or other jurisdictions that require a legal basis, we may process personal information based on:

  • Performance of a contract, such as processing and delivering an order
  • Consent, such as certain marketing communications or optional advertising cookies
  • Legitimate interests, such as fraud prevention, business operations, customer support, analytics, and improving our Services
  • Legal obligations, such as tax, accounting, regulatory, and recordkeeping requirements
  • Protection of vital interests, where applicable

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing lawfully completed before the withdrawal.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate, secure, analyze, and improve our Site.

These technologies may include:

Necessary Cookies

Necessary cookies support essential functions such as:

  • Shopping-cart operation
  • Checkout
  • Account login
  • Security
  • Fraud prevention
  • Website preferences
  • Session management

Disabling necessary cookies may prevent parts of the Site from functioning correctly.

Analytics and Performance Cookies

These cookies help us understand:

  • How visitors use the Site
  • Which pages and products receive attention
  • Where visitors encounter technical problems
  • How the Site performs across different devices and browsers

Advertising Cookies

Where permitted, advertising cookies and pixels may be used to:

  • Measure advertising performance
  • Display more relevant advertising
  • Limit repeated advertisements
  • Understand activity across websites or platforms
  • Associate website activity with advertising campaigns

You can manage certain cookie choices through our cookie banner, browser settings, or other privacy tools available on the Site.

Blocking or deleting cookies may affect the availability or performance of certain features.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may disclose information to providers that perform services on our behalf, including:

  • Ecommerce hosting
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Customer support
  • Website hosting
  • Cloud storage
  • Fraud prevention
  • Data analytics
  • Email delivery
  • Product reviews
  • IT and security services

These providers receive information only as reasonably necessary to perform their services.

Payment Providers

Payment and transaction information may be disclosed to payment processors, card networks, banks, fraud-prevention providers, and other organizations involved in completing or securing a payment.

Fulfillment and Shipping Partners

We may disclose names, addresses, telephone numbers, order details, and delivery instructions to warehouses, logistics partners, customs agents, and shipping carriers where necessary to fulfill and deliver an order.

Advertising and Analytics Partners

Subject to applicable law and your available privacy choices, we may disclose device identifiers, Cookie data, website activity, approximate location, order-event information, and advertising-interaction information to analytics and advertising partners.

Legal Disclosures

We may disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to subpoenas, court orders, or lawful government requests
  • Investigate fraud or illegal activity
  • Enforce our agreements
  • Protect the safety, rights, and property of WarmoHome, our customers, or others

Business Transfers

If WarmoHome INC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

At Your Direction

We may disclose information when you direct us to do so or provide consent, such as when requesting a specific delivery, payment, or third-party service.

6. Sale, Sharing, and Targeted Advertising

WarmoHome does not sell personal information in exchange for money.

However, certain uses of advertising cookies, pixels, and analytics technologies may be considered a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws, even when no money is exchanged.

Depending on your location, you may have the right to opt out of these activities.

You may exercise available choices through:

  • Our cookie banner
  • A “Your Privacy Choices” or data-sharing opt-out page where displayed on the Site
  • Browser or device privacy settings
  • Contacting us at support@warmohome.com

We will not discriminate against you for exercising an applicable privacy right.

7. User-Generated Content

Our Services may allow customers to submit reviews, comments, photographs, or other content.

Content submitted to a public part of the Site may be publicly visible. Other visitors or third parties may view, collect, or use information that you choose to make public.

Please avoid including sensitive or unnecessary personal information in public reviews or comments.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The type of information
  • The length of the customer relationship
  • Order, payment, return, and warranty requirements
  • Tax and accounting obligations
  • Fraud-prevention needs
  • Legal limitation periods
  • Dispute-resolution requirements
  • Applicable laws and regulations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal and technical limitations.

9. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include encrypted connections, access controls, security monitoring, payment-provider safeguards, and restricted access to customer information.

No website, transmission method, or data-storage system can be guaranteed to be completely secure. Customers should avoid sending highly sensitive information through unsecured communication channels and should protect their account credentials.

Please contact us promptly if you believe that your account or personal information has been accessed without authorization.

10. International Data Transfers

WarmoHome serves customers in multiple countries and uses service providers that may operate in different jurisdictions.

Your personal information may therefore be transferred to, stored in, or processed in countries other than your country of residence, including the United States and locations where Shopify, payment providers, fulfillment partners, carriers, analytics providers, or other service providers operate.

Where required by law, we use recognized safeguards for international transfers, which may include contractual protections or other approved transfer mechanisms.

11. Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights:

  • The right to know whether we process your personal information
  • The right to request access to personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of personal information
  • The right to receive certain information in a portable format
  • The right to restrict or object to certain processing
  • The right to withdraw consent
  • The right to opt out of sale, sharing, or targeted advertising
  • The right to appeal certain decisions regarding a privacy request
  • The right not to receive discriminatory treatment for exercising privacy rights

These rights may be subject to exceptions. For example, we may retain information needed to complete transactions, comply with legal obligations, prevent fraud, resolve disputes, or enforce agreements.

To submit a request, contact us at:

support@warmohome.com

Please include enough information for us to understand and respond to your request. We may need to verify your identity before completing a request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence that the agent is authorized to act for you and may ask you to verify your identity directly.

12. European and United Kingdom Privacy Rights

Individuals in the European Economic Area or United Kingdom may also have the right to:

  • Object to processing based on legitimate interests
  • Request restriction of processing
  • Withdraw consent
  • Lodge a complaint with the relevant data-protection authority

You are encouraged to contact us first so that we have an opportunity to address your concern.

13. California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional rights under applicable state privacy laws.

These may include rights to:

  • Know the categories of personal information collected
  • Know the purposes for collecting and using information
  • Know the categories of recipients
  • Request access, correction, or deletion
  • Opt out of sale, sharing, or targeted advertising
  • Limit certain uses of sensitive personal information
  • Appeal a denied request
  • Receive equal service and pricing after exercising a privacy right

We do not use sensitive personal information to infer characteristics about individuals.

The availability of these rights depends on your location, the applicable law, and whether the law applies to WarmoHome INC.

14. Children’s Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16.

15. Third-Party Websites and Services

Our Site may contain links to third-party websites, applications, social networks, or payment services.

WarmoHome does not control the privacy or security practices of third parties. When you leave our Site or interact directly with a third-party service, that party’s privacy policy and terms may apply.

We encourage you to review the applicable privacy notices before submitting personal information to a third party.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our business practices
  • Our Site or Services
  • Technology and service providers
  • Legal or regulatory requirements
  • Privacy and security practices

When we update this policy, we will revise the “Last updated” date at the top of the page.

Where required by law, we may provide additional notice of material changes through the Site, email, or another appropriate method.

17. Contact Us

For questions about this Privacy Policy, our data practices, or a privacy-rights request, please contact:

WarmoHome INC
181 Connie Dr
Buena Vista, CO 81211
United States

Email: support@warmohome.com
Phone / WhatsApp: +1 719-354-0693
Website: warmohome.com
Online Chat: Available through the live chat service on our website

For purposes of applicable data-protection laws, unless otherwise stated, WarmoHome INC is the data controller responsible for the personal information described in this Privacy Policy.