Payment Policy
Last updated: August 13, 2026
This Payment Policy explains the payment conditions that apply to orders placed through warmohome.com, which is owned and operated by WarmoHome INC.
Payment Methods
WarmoHome accepts the payment methods displayed at checkout.
Available payment options may vary depending on the customer’s location, currency, device, and payment-provider availability. Only payment methods shown during checkout are available for the applicable order.
Currency
Prices are displayed in the currency shown on the Site or at checkout. Our United States storefront generally displays prices in U.S. dollars (USD).
If your payment method uses a different currency, your bank or payment provider may apply currency-conversion or international transaction fees. These fees are determined by the payment provider and are not collected by WarmoHome.
Payment Authorization
When an order is submitted, the selected payment method may be authorized or charged according to the payment provider’s processing procedures.
In some cases, an authorization may appear as a temporary pending charge before the payment is fully completed.
An order will enter processing after payment has been successfully authorized or received and the required order information has been confirmed.
Order Total
Before an order is submitted, checkout will display the applicable:
- Product price
- Discounts, where applicable
- Shipping charges
- Taxes
- Final order total
WarmoHome provides free standard shipping to U.S. destinations available at checkout. Additional information about delivery timeframes, fulfillment locations, taxes, and import duties is provided in our Shipping & Delivery Policy.
Applicable sales tax or other taxes may be calculated based on the delivery destination and will be displayed at checkout before the order is submitted.
Orders shipped to the United States are sent using a duty-paid service. Where applicable, import duties are prepaid by WarmoHome, and customers will not be charged additional import duties upon delivery.
Billing Information
Customers are responsible for providing complete and accurate billing and payment information.
Incorrect or incomplete information may result in payment failure, additional verification, delayed processing, or cancellation of the order.
Order acceptance, account information, pricing errors, and other purchase conditions are also subject to our Terms of Service.
Payment Verification
WarmoHome and its payment providers may review transactions to prevent fraud and unauthorized payments.
We may request additional information or decline an order if:
- Payment cannot be confirmed
- The payment method is declined
- Billing or order information cannot be verified
- Unauthorized or fraudulent activity is suspected
Payment Security
Payments are processed through Shopify and the payment providers displayed at checkout.
WarmoHome does not directly store complete credit or debit card numbers when payments are processed through these providers.
Payment providers process financial information according to their own security procedures, terms, and privacy policies. Information about how WarmoHome collects, uses, and protects personal information is provided in our Privacy Policy.
Failed or Declined Payments
Payment approval decisions are made by the customer’s bank, card issuer, or payment provider.
If a payment is declined, customers may review their payment information, use another available payment method, or contact their bank or payment provider for assistance.
Refunds
Approved refunds are returned to the original payment method.
Refund eligibility, return procedures, return shipping responsibilities, applicable deductions, and estimated processing times are explained in our Return & Refund Policy.
The customer’s bank or payment provider may require additional time to display a completed refund.
Changes to This Policy
We may update this Payment Policy to reflect changes in payment methods, providers, checkout procedures, business operations, or applicable requirements.
The updated version will be published on this page with a revised “Last updated” date.
Contact Us
For questions about payments or an existing order, please contact:
Registered Business Address:
WarmoHome INC
181 Connie Dr
Buena Vista, CO 81211
United States
This is not a return address. Please contact us before returning any item.
Email: support@warmohome.com
Phone / WhatsApp: +1 719-354-0693
Online Chat: Available through the live chat service on our website
Business Hours:
Monday–Friday
8:30 AM–9:30 PM China Standard Time (UTC+8)
Our customer support team operates from China. Messages received outside business hours will be answered on the next business day.