Terms of service

Last updated: July 2, 2026

Overview

This website is operated by WarmoHome INC. Throughout the Site, the terms “WarmoHome,” “we,” “us,” and “our” refer to WarmoHome INC.

WarmoHome operates the website warmohome.com and offers bathroom products, information, customer support, and related services through the Site. These Terms of Service govern your access to and use of the Site and your purchase of products from us.

By visiting the Site, creating an account, submitting information, or purchasing a product, you agree to be bound by these Terms of Service and the policies referenced in them, including our:

  • Privacy Policy
  • Shipping & Delivery Policy
  • Return & Refund Policy
  • Warranty Policy
  • Payment Policy

Please read these Terms carefully before using the Site. If you do not agree with these Terms, you should not use the Site or place an order.

If there is a conflict between these Terms and a policy relating to a specific subject, the more specific policy will apply to that subject.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer products and services to customers.

1. Eligibility and Online Store Use

By using the Site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are using the Site with the permission and supervision of a parent or legal guardian.

You may use the Site and our products only for lawful purposes. You must not:

  • Violate applicable laws or regulations
  • Use the Site for fraudulent or unauthorized purposes
  • Introduce viruses, malware, destructive code, or other harmful technology
  • Interfere with the security or normal operation of the Site
  • Attempt to gain unauthorized access to accounts, systems, or customer information
  • Use false identity, payment, billing, or shipping information

We may restrict or terminate access to the Site when reasonably necessary to prevent fraud, abuse, security risks, unlawful activity, or violations of these Terms.

2. General Conditions

We may refuse or cancel an order for legitimate business or legal reasons, including:

  • Product unavailability
  • Payment failure
  • Incomplete or inaccurate order information
  • An address that cannot be serviced
  • Suspected fraud or unauthorized payment
  • Abuse of our return, refund, or warranty programs
  • An obvious pricing, product, or technical error
  • Violation of these Terms

We will not refuse service on a basis prohibited by applicable law.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any part of the Site or its content without prior written permission from WarmoHome INC.

Headings are provided for convenience and do not limit the meaning of these Terms.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, materials, finishes, electrical specifications, installation requirements, and other relevant information.

However:

  • Colors and finishes may appear differently depending on lighting, photography, screen settings, and manufacturing variation.
  • Measurements may be subject to reasonable production tolerances.
  • Product packaging, components, accessories, or minor design details may change where the change does not materially reduce the product’s intended function.
  • Availability may vary by model, size, finish, voltage, configuration, and destination.

Customers should review the complete product page and selected variant before placing an order.

If you are unsure whether a product is suitable for your installation, voltage, plumbing system, space, or intended use, please contact us before ordering.

4. Installation, Electrical and Plumbing Requirements

Many products sold through the Site require electrical, plumbing, wall-mounted, hardwired, or other technical installation.

Customers are responsible for:

  • Selecting the correct voltage and electrical configuration
  • Confirming compatibility with local electrical and plumbing systems
  • Checking applicable building codes and installation requirements
  • Ensuring that the installation location is suitable
  • Using a qualified electrician, plumber, or professional installer where appropriate
  • Following the product instructions and safety information

Hardwired electrical products should be installed by a qualified professional in accordance with applicable local requirements.

WarmoHome is not responsible for damage caused by:

  • Incorrect voltage
  • Improper installation
  • Unauthorized modification
  • Failure to follow instructions
  • Incompatible electrical or plumbing systems
  • Installation by an unqualified person
  • Conditions outside the product’s stated operating requirements

Nothing in this section limits coverage for a product defect that qualifies under our Warranty Policy.

5. Prices and Currency

Product prices are displayed in the currency shown on the Site or at checkout.

Prices may change without notice before an order is submitted. A price change will not affect an order that has already been accepted, except where there is an obvious pricing or technical error.

Promotional prices, discounts, coupon codes, and limited-time offers may be subject to:

  • Specified dates
  • Product exclusions
  • Minimum purchase requirements
  • Quantity limits
  • Geographic restrictions
  • Other conditions displayed with the promotion

Discounts cannot be combined unless expressly stated.

6. Shipping Charges, Taxes and Import Duties

WarmoHome provides free standard shipping for orders shipped to destinations available at checkout. No minimum purchase amount is required unless otherwise clearly stated before the order is submitted.

Applicable sales tax, VAT, or other taxes may be calculated based on the delivery destination and displayed at checkout.

International orders are shipped using a duty-paid service. Applicable import duties are prepaid by WarmoHome, and customers will not be charged additional import duties upon delivery.

Any amount payable directly to WarmoHome will be clearly displayed before the order is submitted.

7. Orders and Order Acceptance

Submitting an order is an offer to purchase the selected product.

An automated order confirmation confirms that we received the order but does not necessarily mean that the order has been finally accepted.

An order is accepted when we confirm that payment has been approved and the order enters processing or fulfillment.

We may contact you if we need to confirm:

  • Product specifications
  • Voltage
  • Finish or color
  • Customization requirements
  • Shipping address
  • Payment information
  • Other details needed to process the order

Failure to provide required information may delay or prevent fulfillment.

8. Billing and Account Information

You agree to provide current, complete, and accurate:

  • Name and contact information
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment and account information

You are responsible for reviewing your order details before submitting the order.

WarmoHome is not responsible for delays or additional costs resulting from an incorrect or incomplete address or contact information provided by the customer.

If you create a customer account, you are responsible for maintaining the confidentiality of your login information and for activity conducted through your account.

Please contact us promptly if you believe your account has been accessed without authorization.

9. Payments

Payments are processed through payment providers available at checkout.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method
  • The information provided is accurate
  • The payment provider may process the transaction
  • WarmoHome may charge the amount shown at checkout

Payment processing may be subject to the terms and privacy practices of the applicable payment provider, card issuer, bank, or payment network.

We do not guarantee that every payment method will be available in every country or for every order.

10. Shipping and Delivery

Orders are normally processed within 1–4 business days after payment is confirmed.

Estimated transit time is normally 6–15 business days after dispatch.

Estimated total delivery time, including processing and transit, is approximately 7–19 business days.

Delivery times are estimates and may be affected by:

  • Product availability
  • Destination
  • Customs inspections
  • Severe weather
  • Public holidays
  • Carrier delays
  • Address problems
  • Events beyond our reasonable control

Depending on product availability and the delivery destination, orders may be shipped from fulfillment locations or through logistics partners in:

  • The United States
  • Canada
  • Hong Kong
  • Mainland China

Items from the same order may be shipped separately and arrive on different dates. Customers will not be charged an additional standard shipping fee because an order is divided into multiple shipments.

If we cannot ship an order within the promised or reasonably revised timeframe, we may contact the customer to obtain consent to the delay or provide a refund for the affected unshipped product, as required by applicable law.

Additional details are provided in our Shipping & Delivery Policy.

11. Tracking Information

Tracking information will normally be provided after dispatch.

For some international shipments, the first visible tracking update may take approximately 1–7 business days. Local carrier tracking may become available after the package reaches the destination country.

Customers are responsible for monitoring available tracking information and contacting us if:

  • The package appears significantly delayed
  • Tracking has not updated for an extended period
  • The package is marked delivered but cannot be located
  • The carrier requests additional delivery information

12. Order Cancellations

Orders may be canceled before they have been dispatched, provided that processing or production has not progressed to a stage where cancellation is no longer reasonably possible.

To request cancellation, contact our customer support team as soon as possible and provide:

  • Your order number
  • The email address used for the order

Submitting a cancellation request does not guarantee that the order can be canceled.

If cancellation is approved before dispatch, any eligible payment will be refunded to the original payment method.

Once an order has been handed to a carrier or has entered the shipping process and can no longer be stopped, it cannot be canceled. The customer may request a return after delivery in accordance with our Return & Refund Policy.

13. Returns and Refunds

Eligible products may be returned within 30 days after delivery, subject to the requirements and exclusions stated in our Return & Refund Policy.

Returns require prior authorization.

Customers must not send products to:

  • Our registered business address
  • Our office address
  • The sender’s address on the original package
  • Any other address that has not been authorized by our customer support team

After a return request is approved, we will provide the authorized return address and applicable instructions.

For returns caused by a damaged, defective, incomplete, or incorrectly supplied product, WarmoHome will provide a prepaid return shipping label or arrange return shipping at no additional cost to the customer.

For customer-preference returns, including a change of mind or an incorrectly selected model, color, size, finish, voltage, or configuration, the customer is responsible for the applicable return shipping cost.

Refunds are issued to the original payment method after the returned product has been received, inspected, and approved.

Full terms are stated in our Return & Refund Policy.

14. Exchanges and Replacements

We offer exchanges or replacements for products that are:

  • Damaged during delivery
  • Defective
  • Incomplete
  • Incorrectly supplied

After reviewing the request, we may provide replacement parts, replace the affected product, issue a refund, or offer another appropriate resolution, depending on the final resolution agreed upon between WarmoHome and the customer.

Replacement products and components are subject to availability.

For customer-preference changes, we do not normally process a direct exchange. The customer should request a return for the original product and place a new order for the preferred product.

15. Two-Year Warranty

WarmoHome provides a 2-year warranty from the date of delivery for eligible product defects under normal use.

This warranty is subject to the terms, conditions, claim requirements, remedies, exclusions, and customer-paid costs described in our Warranty Policy.

The warranty does not cover damage caused by misuse, improper installation, incorrect voltage, unauthorized modification, accidents, normal wear and tear, cosmetic damage, third-party repairs, or failure to follow product instructions.

For issues not covered by the warranty, WarmoHome may offer replacement parts, repair support, or shipping assistance at the customer’s expense.

16. Customized and Made-to-Order Products

Selected products may be customized in areas such as:

  • Size
  • Color
  • Finish
  • Voltage
  • Power-connection direction
  • Other product configurations

Customization availability depends on the product, quantity, project requirements, and production capabilities.

Customers should contact us before ordering to confirm:

  • Available customization options
  • Pricing
  • Production time
  • Specifications
  • Shipping estimates
  • Applicable cancellation and return conditions

Customized, personalized, or made-to-order products cannot be canceled, returned, or exchanged for customer-preference reasons after production has started.

This restriction does not affect support for a product that is damaged, defective, incomplete, or incorrectly supplied.

17. Optional Tools and Third-Party Services

We may provide access to third-party tools, applications, payment systems, review platforms, chat services, tracking systems, or other services that we do not directly control.

Third-party services may be governed by their own terms and privacy policies.

Your use of an optional third-party service is at your own discretion and risk. WarmoHome is not responsible for the independent actions, content, availability, or privacy practices of third-party providers, except where responsibility cannot legally be excluded.

18. Third-Party Links

The Site may contain links to third-party websites or services.

A link does not necessarily mean that WarmoHome endorses or controls the third party.

We are not responsible for:

  • Third-party website content
  • Third-party products or services
  • Third-party security or privacy practices
  • Transactions completed directly with third parties

Please review the applicable third party’s policies before providing information or completing a transaction.

19. Reviews, Comments and User Content

Customers may submit reviews, comments, photographs, videos, feedback, questions, or other content.

You retain ownership of content you submit. By submitting content for publication, you grant WarmoHome a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, and use that content in connection with our Site, products, customer support, and marketing.

You represent that submitted content:

  • Is based on your genuine experience where applicable
  • Does not violate another person’s rights
  • Does not contain unlawful, fraudulent, threatening, defamatory, or malicious material
  • Does not contain malware or harmful code
  • Does not disclose another person’s confidential information without authorization

We may remove content that violates these Terms or applicable law.

Nothing in these Terms prevents a customer from providing an honest review, including an honest negative review. U.S. federal law protects consumers’ ability to share honest opinions about a company’s products or conduct.

20. Personal Information

Our collection, use, disclosure, storage, and protection of personal information are governed by our Privacy Policy.

By submitting personal information, you acknowledge that the information will be processed as described in that policy.

21. Intellectual Property

Unless otherwise stated, the Site and its content are owned by or licensed to WarmoHome INC.

Protected content may include:

  • Text
  • Product descriptions
  • Images
  • Videos
  • Graphics
  • Logos
  • Page layouts
  • Designs
  • Downloadable materials
  • Software and website code

You may use the Site for personal, non-commercial shopping purposes.

You must not copy, distribute, modify, reproduce, scrape, republish, sell, or commercially exploit protected content without written authorization.

The use of the name “WarmoHome,” the WarmoHome logo, or other business identifiers does not grant any ownership or license rights.

22. Prohibited Uses

You must not use the Site:

  • For an unlawful or fraudulent purpose
  • To violate intellectual property or privacy rights
  • To submit false or misleading information
  • To impersonate another person
  • To harass, threaten, or harm others
  • To transmit malware or malicious code
  • To collect customer information without authorization
  • To bypass security or access restrictions
  • To interfere with the Site or another user’s access
  • To conduct unauthorized automated scraping or data extraction
  • To place orders for resale through fraudulent or deceptive means
  • To abuse refunds, disputes, chargebacks, warranties, or promotional offers

We may suspend access or cancel affected orders when reasonably necessary to address prohibited conduct.

23. Errors and Corrections

The Site may occasionally contain typographical, technical, pricing, inventory, description, or availability errors.

We may correct errors and update information at any time.

If an obvious error affects an order, we may:

  • Contact the customer to confirm corrected information
  • Allow the customer to continue with the corrected order
  • Cancel the affected item or order
  • Issue a refund to the original payment method

We will not substitute a materially different product without customer agreement.

24. Disclaimer of Warranties

The Site and online services are provided on an “as available” basis.

We do not guarantee that:

  • The Site will always be uninterrupted
  • Every technical error will be immediately corrected
  • Every feature will remain available
  • Third-party services will always function without interruption

Product warranties are governed by our express Warranty Policy.

Nothing in these Terms excludes any warranty, guarantee, consumer right, or remedy that cannot legally be excluded under applicable law.

25. Limitation of Liability

To the maximum extent permitted by law, WarmoHome INC will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Site or a product.

Where liability cannot be excluded, our total liability relating to a product or order will not exceed the amount paid for the affected product, except where applicable law requires a different remedy.

These limitations do not apply to liability resulting from:

  • Fraud
  • Willful misconduct
  • Gross negligence
  • Death or personal injury where liability cannot be excluded
  • A statutory consumer right that cannot be waived
  • Any other liability that cannot legally be limited

26. Indemnification

To the extent permitted by law, you agree to indemnify and hold WarmoHome INC and its service providers harmless from third-party claims, losses, or reasonable expenses caused by:

  • Your unlawful use of the Site
  • Your material violation of these Terms
  • Your infringement of another person’s rights
  • False or unauthorized content submitted by you
  • Fraudulent or abusive conduct by you

This section does not require a consumer to compensate WarmoHome for losses caused by WarmoHome’s own unlawful conduct or negligence.

27. Events Beyond Reasonable Control

WarmoHome is not responsible for delays or failure caused by events beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • War or civil disturbance
  • Government restrictions
  • Customs delays
  • Carrier interruptions
  • Labor disputes
  • Cyberattacks
  • Utility or network outages
  • Public-health emergencies
  • Supplier or transportation disruptions

We will make reasonable efforts to communicate significant delays and provide available remedies in accordance with applicable law and our published policies.

28. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or separated from the remaining Terms.

The remaining provisions will continue in effect.

29. No Waiver

If WarmoHome does not immediately enforce a provision of these Terms, that does not mean that we waive the right to enforce it later.

A waiver is effective only if provided in writing by an authorized representative of WarmoHome INC.

30. Entire Agreement

These Terms and the policies referenced in them constitute the agreement between you and WarmoHome regarding use of the Site and purchases made through it.

They replace prior communications or understandings concerning the same subject, except for a separate written agreement signed by an authorized representative of WarmoHome INC.

31. Termination

You may stop using the Site at any time.

We may suspend or terminate access to the Site if you materially violate these Terms, engage in unlawful conduct, threaten Site security, or abuse our services.

Termination does not affect rights and obligations that arose before termination, including payment obligations, intellectual property rights, liability provisions, dispute provisions, and valid product warranty rights.

32. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Colorado and applicable federal laws of the United States, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights that apply in the customer’s location, disputes relating to these Terms or purchases from WarmoHome may be brought in the appropriate state or federal courts located in Colorado.

Before filing a legal claim, customers are encouraged to contact us so that we may attempt to resolve the issue informally.

Nothing in this section removes any consumer protection right or jurisdiction that cannot legally be waived.

33. Changes to These Terms

We may update these Terms to reflect changes in:

  • Our products or services
  • Business practices
  • Technology
  • Legal requirements
  • Payment or fulfillment arrangements
  • Other operational matters

The revised Terms will be posted on the Site with an updated effective date.

Changes will not retroactively reduce rights already applicable to a completed purchase unless permitted by law and agreed by the customer where required.

34. Contact Information

Questions about these Terms of Service may be sent to:

WarmoHome INC
Registered Business Address:
181 Connie Dr
Buena Vista, CO 81211
United States

Email: support@warmohome.com
Phone / WhatsApp: +1 719-354-0693
Online Chat: Available through the live chat service on our website

Business Hours:
Monday–Friday
9:00 AM–6:00 PM Mountain Time (MT)

The registered business address is not automatically an authorized return address. Do not send products to this address unless our customer support team has specifically instructed you to do so.